LAC Vcoins contact issue

[ValiantKnight]

Hi. Does London Ancient Coins have another email to contact them through? I’ve used the contact form through their Vcoins site 3 times over the past week but no reply. Anyone else happen to have the same issue with them or know why their not responding to emails? Thank you.

[Prieure de Sion]

20 minutes ago, ValiantKnight said:

Hi. Does London Ancient Coins have another email to contact them through? I’ve used the contact form through their Vcoins site 3 times over the past week but no reply. Anyone else happen to have the same issue with them or know why their not responding to emails? Thank you.

 

Please give me until tomorrow - I will try to make contact. I will get in touch with you via PN.

Please send me with Forum PN your Email contact address.

 

Edited January 26, 2023 by YOTHR

[DonnaML]

2 hours ago, ValiantKnight said:

Hi. Does London Ancient Coins have another email to contact them through? I’ve used the contact form through their Vcoins site 3 times over the past week but no reply. Anyone else happen to have the same issue with them or know why their not responding to emails? Thank you.

Same here. I emailed LAC at least twice a few weeks ago to ask a provenance question about the Chitry Hoard coin I had bought, and never got a response.

[Prieure de Sion]

2 hours ago, ValiantKnight said:

Hi. Does London Ancient Coins have another email to contact them through? I’ve used the contact form through their Vcoins site 3 times over the past week but no reply. Anyone else happen to have the same issue with them or know why their not responding to emails? Thank you.

 

9 minutes ago, DonnaML said:

Same here. I emailed LAC at least twice a few weeks ago to ask a provenance question about the Chitry Hoard coin I had bought, and never got a response

 

Ok - i have contact the VCoins Management and give them the Link here. Also LAC at mail copy.

I will write you back here - if I have new informations for you.

 

[kirispupis]

FWIW, I've commonly had issues contacting VCoins sellers. My suspicion is many don't pay much attention to their emails from the platform.

That being said, I've never had a negative experience order-wise with any. I've placed several orders with LAC and always received them promptly.

[Prieure de Sion]

1 hour ago, kirispupis said:

FWIW, I've commonly had issues contacting VCoins sellers. My suspicion is many don't pay much attention to their emails from the platform.

That being said, I've never had a negative experience order-wise with any. I've placed several orders with LAC and always received them promptly.

 

It has to be said that about 2 weeks ago we had a bad breakdown of the email server. For days you could not send or receive mails. That was the biggest outage so far. It could also happen before that - that emails did not reach the trader. The administrators are therefore already looking for an alternative (another provider). The problem has been recognised and is being worked on.

It is therefore very possible that a trader did not receive your email at all and that it is not his fault - because he does not know about the email.

I have therefore included the email address of my own provider in my terms. I also communicate with my customers via both email addresses to be on the safe side. 

 

In this case now, I have sent this link from this post to the VCoins admins and LAC - and at LAC I have used the "private" email address and not the VCoins, so a reply should come soon.

 

Edit. I am me @YOTHR  - I forgot to flip back again 😉

Edited January 26, 2023 by Prieure de Sion

[David Atherton]

I've recently emailed several sellers via the Vcoins message system and have gotten no responses. There seems to be some sort of site wide issue (as @Prieure de Sion has already hinted at).

Hopefully it is resolved soon!

[DianaM]

Good day,

the dealer is having issues receiving emails to their VCoins account. I have written to them on an alternate account to alert them and we are working on the issue.

They have also been copied on this post.

Thank you Jorg for bringing this to our attention.

I man sorry for any inconvenience.

I can be emailed at dianam@vcoins.com if anyone needs further assistance.

All the best,

Diana

[Prieure de Sion]

24 minutes ago, DianaM said:

Thank you Jorg for bringing this to our attention.

Hello Hello Diana 😉 ... nice to see you here. Thats fine you posting here directly. 

 

25 minutes ago, DianaM said:

the dealer is having issues receiving emails to their VCoins account.

I have the same problems last weeks - you remember - with my VCoins Account, so I remember this and think - this was the problem here...

 

26 minutes ago, DianaM said:

I can be emailed at dianam@vcoins.com if anyone needs further assistance.

As always a great and quick service from you Diana. Thanks again and have a great day and/or evening.

 

Regards, Jörg / YOTHR

[Factor]

I don't think with LAC in particular it's a technical issue. I wrote to them on at least two occasions, years and months ago, and didn't get any response. Most other sellers VCoins dealers respond promptly. 

[ValiantKnight]

5 hours ago, YOTHR said:

 

Please give me until tomorrow - I will try to make contact. I will get in touch with you via PN.

Please send me with Forum PN your Email contact address.

 

Message sent. Thank you.

[Jay GT4]

1 hour ago, Factor said:

I don't think with LAC in particular it's a technical issue. I wrote to them on at least two occasions, years and months ago, and didn't get any response. Most other sellers VCoins dealers respond promptly. 

+1

I have never received a response from them.

[Deinomenid]

+2 I made an   offer on 3 coins and  didn't hear back in ages.

I bought (or think I bought, though it  looks more like  I  just sent them some money) some items from them recently (the 17th)  and  have  heard nothing.

[ewomack]

Interesting. I have had the opposite experience and have always heard back from sellers that I've contacted on VCoins. Just a few weeks ago, I received a response within a day from a seller. I'm sorry to hear about these other experiences.

[DonnaML]

@YOTHR, I just sent you a private message with my email address and the text of my two unanswered emails to LAC, sent on Jan 2 and Jan 8.

Thanks.

[Prieure de Sion]

Just now, DonnaML said:

@YOTHR, I just sent you a private message with my email address and the text of my two unanswered emails to LAC, sent on Jan 2 and Jan 8.

Thanks.

@YOTHR and @Prieure de Sion the same Donna.

I got your PN - and i send your Email Text forward tomorrow friday when i back at office.

[sand]

On Vcoins, whenever I've used the Vcoins message system, in which you click on a button on a Vcoins web page to send a message to a dealer, I've never received a reply, from any dealer.

However, whenever I order a coin from Vcoins, I always get an initial email from the dealer, from an address of the form dealername@vcoins.com. Whenever I send an email to that dealer email address, I always get a response. 

In the past, someone mentioned, that there has always been a problem, with the Vcoins message system.

Edited January 27, 2023 by sand

[Diplo41]

Same here, I have ordered a book through MA Shop 3 weeks ago and paid the same day.

I have asked a few days later to LAC about the shipment, if everything was ok, etc... and I never had an answer.

I do not even know if they have sent the book.

Even the MA shop support wrote to them with me in cc and 0 answers.

So I am waiting... Strange way to deal witch customers imo.

[Prieure de Sion]

In general. The problem is that many dealers are individuals. And if something happens (illness, family problems, etc.) it can happen that you get 1, 2 or more weeks no response. Without the dealer having a bad intention.

[Diplo41]

Well I guess you are right. But in the same time they have published a new sale on Biddr, sixbid, etc...

[Deinomenid]

Yep and I get daily new coin updates from them. There’s someone there collecting the $ and putting up new product! Just no-one to send purchases to those pesky customers.

 

 

[Prieure de Sion]

1 hour ago, Diplo41 said:

Well I guess you are right. But in the same time they have published a new sale on Biddr, sixbid, etc...

I meant in general - but I know what you mean.

However, that doesn't have to mean anything either. You can set coins so that they will be set and appear as new in the future. For example, yesterday I set a whole load of new coins. They will appear as new coins next week Mon, Tue and Wed - but I did all that yesterday. So if I were on vacation next week - you would still see new coins from me all the time.

But I want to let it go. I think it will work out. The important thing is that we sort it out together in a level way and help each other together. After all, we all want just one thing - to have a lot of fun with our coins 🙂 

[ValiantKnight]

Hi again all. An update. I was still waiting for a reply, so I had went and ordered the coin I wanted to reserve (the purpose of my emails) so that it would not be purchased by someone else while I still waited. I then received an automated (I assume) email about the order from LAC which I replied to, asking again if I could reserve/hold off payment for now until I could pay in full. LAC then replied to that email.

[yorkshire]

I've only ever had problems with LAC

[Diplo41]

So you mean that they can answer if it is profitable for them? I am not sure to understand precisely.

Edited January 27, 2023 by Diplo41