ambr0zie Posted June 18, 2022 · Member Share Posted June 18, 2022 (edited) Hello ladies and gentlemen, This is addressed, like I mentioned in the title, to members - especially from Europe - North American members are welcome too of course, but I am trying to establish if the problem is with European shipments or the ones addressed to my country. The auction houses I buy from usually ship with FedEx. I am happy with this (although I bought some coins from a house in Czechia and they used Czech Post. Also very pleased with that - arrived quickly (and cheaper). But in the last months I have noticed a degradation in FedEx quality. Usually the houses ship the parcel on Monday AM and I get it on Friday AM. In the last months however this doesn't happen anymore. Although the houses ship quickly (no complaints here) the shipment is delayed. For example the last one - shipped on Monday the 13th, scheduled for delivery on Thursday (they always put this but in the best case scenario the courier comes on Friday). I checked the FedEx tracking and nothing happened until Saturday. Stuck in Munchen and last night finally another update appeared, showing the package in another German hub location FedEx packages are delivered by TNT in my country (not sure if this is for other countries too). On their tracking there is an extra update, showing the package in transit in a French hub (this makes no sense, as it never happened until now and sending a package from Germany to France and then to Romania would mean a senseless very long detour) I discussed with the helpdesk but the guy who took my call was basically an idiot and just mentioned that he is not sure if the package went to France or not. And he was quite surprised about my question, something like "how should I know?" Well played. My problem is not an extra day or two. When I need to receive a package, I take a day of work from home in advance. I cannot do this too often and it's frustrating that in the last 2 years since I have been using FedEx, they were quite reliable - I knew that the package arrives on Friday so when needed I took Friday WFH in advance. Now I took this Friday for no reason and I have no idea when should the package arrive - probably on Tuesday or Wednesday but I can't gamble. Happens a lot in the last months - in the last 4 packages, 3 were delayed. Again, it's not a price issue - but I am wondering how come normal post (10 EUR) works exactly as expected and FedEx (~20 EUR) is not delivering properly. Has anyone else noticed this? Edited June 18, 2022 by ambr0zie 1 Quote Link to comment Share on other sites More sharing options...
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