Gavin Richardson Posted January 3, 2023 · Member Share Posted January 3, 2023 I won a coin in a Bertolami E-Auction 245 on December 16 and, to my knowledge, have not received an invoice. I just sent them a note but am not sure how responsive they are. (An unrelated query a few weeks ago went unacknowledged.) I understand Bertolami can be a bit slow to get invoices out, especially with European holidays running well into mid-January. But I didn't want to assume too much. Should have I been invoiced by now? Quote Link to comment Share on other sites More sharing options...
Prieure de Sion Posted January 3, 2023 · Member Share Posted January 3, 2023 (edited) Bertolami have some new business structures. Sending the coins from the office in Germany - because of the trouble sending from Italian area. So I think they have some start problems. Write please here - so you get help directly: m.giro@bertolamifineart.com Edited January 3, 2023 by Prieure de Sion 2 Quote Link to comment Share on other sites More sharing options...
Roman Collector Posted January 3, 2023 · Patron Share Posted January 3, 2023 I got my invoice right away several days ago and this morning I received a shipping notification (DHL) and a tracking number. Check your spam folder. 1 Quote Link to comment Share on other sites More sharing options...
Gavin Richardson Posted January 3, 2023 · Member Author Share Posted January 3, 2023 Nope. Nothing yet. I’ll try that individual email. Thanks. Quote Link to comment Share on other sites More sharing options...
Prieure de Sion Posted January 3, 2023 · Member Share Posted January 3, 2023 15 minutes ago, Gavin Richardson said: Nope. Nothing yet. I’ll try that individual email. Thanks. Give us please feedback after that 😉 1 Quote Link to comment Share on other sites More sharing options...
velarfricative Posted January 3, 2023 · Member Share Posted January 3, 2023 I got my invoice a few days ago, no shipping yet though. They were nice enough to email me right after receiving payment, too. 1 Quote Link to comment Share on other sites More sharing options...
Gavin Richardson Posted January 4, 2023 · Member Author Share Posted January 4, 2023 @Prieure de Sion your personal contact paid off. Ms. Giro sent my invoice this morning and I just paid. Thank you for that. There was no explanation about why I had not received an invoice. Maybe they leave all of the low bids for last, ha ha. But at any rate, it should be taken care of now. Thank you. 1 Quote Link to comment Share on other sites More sharing options...
Prieure de Sion Posted January 4, 2023 · Member Share Posted January 4, 2023 3 minutes ago, Gavin Richardson said: @Prieure de Sion your personal contact paid off. Ms. Giro sent my invoice this morning and I just paid. Thank you for that. There was no explanation about why I had not received an invoice. Maybe they leave all of the low bids for last, ha ha. But at any rate, it should be taken care of now. Thank you. Ah, I'm glad! Very nice. Yes, Ms. Giro is a very nice lady and runs the shop there. I think she has a lot to do, so maybe she doesn't have much time for explanations. But it's good that it worked out. Thank you for your feedback. 2 Quote Link to comment Share on other sites More sharing options...
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